To give formal and informal carers a clearer understanding of how and why service users use behaviour to communicate need or emotions and how to effectively interpret, manage or guide these behaviours.
It will explore the following:
- What is challenging behaviour?
- What impact does our own behaviour have?
- The environment
- Triggers & Predictability
- Verbal & non verbal warning signs / communication
- Proactive working
- Risk assessment
- Methods for managing challenging behaviour
- Management plans - what are they and how to use them
- Defusing a situation
- Who else can help?
- After an incident
- The importance of record keeping
- Issues relating to physical intervention
CARE CERTIFICATE In particular, aims to help meet the knowledge required to meet outcomes of standards: 3, 6, 7 and 9
FUNDAMENTAL STANDARDS (CQC) In particular the course will enable the provider to help staff from the service demonstrate training has taken place around: Regulations 9, 10, 12 & 13
CARE ACT 2014 GUIDANCE More specifically enables providers and their staff to understand their duties under sections 1 & 10 of the Act (and their subsections)
MENTAL CAPACITY ACT 2005 – this subject area is woven into presentation and discussion as required during course delivery.
Please note: As far as reasonably possible we have indicated the standards covered.