behaviour as communication


This course is suitable for carers who support individuals who have behaviour that can often be challenging.

why attend?

To give formal and informal carers a clearer understanding of how and why service users use behaviour to communicate need or emotions and how to effectively interpret, manage or guide these behaviours.

It will explore the following:

  • What is challenging behaviour?
  • What impact does our own behaviour have?
  • The environment
  • Triggers & Predictability
  • Verbal & non verbal warning signs / communication
  • Proactive working
  • Risk assessment
  • Methods for managing challenging behaviour
  • Management plans - what are they and how to use them
  • Defusing a situation
  • Who else can help?
  • After an incident
  • The importance of record keeping
  • Issues relating to physical intervention


Full day

meeting standards

CARE CERTIFICATE In particular, aims to help meet the knowledge required to meet outcomes of standards: 3, 6, 7 and 9

FUNDAMENTAL STANDARDS (CQC) In particular the course will enable the provider to help staff from the service demonstrate training has taken place around: Regulations 9, 10, 12 & 13

CARE ACT 2014 GUIDANCE More specifically enables providers and their staff to understand their duties under sections 1 & 10 of the Act (and their subsections)

MENTAL CAPACITY ACT 2005 – this subject area is woven into presentation and discussion as required during course delivery.

Please note: As far as reasonably possible we have indicated the standards covered.

to book your place on this course