As manager’s we are often clear about our direction and purpose but unless we can communicate our vision and targets effectively to others, frustration and poor service delivery can be the result.
This course seeks to explore effective methods of getting messages across, why things go wrong and to look at the why the manager is key in these processes.
It will look at:
- Our own communication and reflection on our own interpersonal skills
- The many formats and methods of communication with all stakeholders
- Effective meetings - chairing and attending
- Record keeping and report writing
- Storing information
- Analysing information
In addition to the above, group work and discussion will form a significant part of the day and there will be many opportunities for participants to compare strategies they have used or experienced and share these as part of their learning.
Full and half day
Legislative and ethical framework underpinning this session will include reference to and understanding of the following:
- Human Rights Act 1998
- The Care Act 2014
- Mental Capacity Act 2015
- ‘Think Autism’ statutory guidance 2014
- Health and Social Care Act 2012 Caldicott principles 2014
- Health and Social Care Regulations 2014 - Fundamental standards,
- Mental Health Act code of practice 2014
- Health and Safety Act 1974 etc
Participants need to adhere to professional boundaries and to ensure that participants conduct themselves in a professional manner at all times.