Participants will have a clearer understanding of what quality is, how it’s measured and their role in maintaining it and communicating concerns and success.
It will explore:
- What is quality?
- History of quality assurance within health and social care
- The purpose of Quality Assurance
- How to understand quality in relation to different stakeholders
- Standards and regulatory requirements
- The Quality Cycle
- Setting the quality standard, measuring / monitoring and improving.
- Qualitative and quantitative data used to evidence Quality Assurance
- The importance of engaging people receiving services and others in the quality cycle
- Quality Assurance tools
- Expectations of the Care Quality Commission
- Evidencing & recording quality assurance
Full and half day
FUNDAMENTAL STANDARDS (CQC)
In particular the course will enable the provider to help staff from the service demonstrate training has taken place around quality assurance and the importance of this in meeting each of the fundamental standards.
Participants need to adhere to professional boundaries and to ensure that participants conduct themselves in a professional manner at all times.