total communication


For all formal and informal carers working with people who have limited formal communication.

why attend?

Participants will have a better understanding of the range of communication that is available, its effectiveness and the importance of maximising each person’s communication to ensure they are able to have maximum control and choice in their lives.

It will explore:

  • The purpose of communication
  • Barriers to communication
  • Communication and behaviour
  • Non-verbal communication
  • Total communication environment
  • The challenges and benefits of a consistent approach
  • Signing
  • Story telling
  • Assistive technology & multimedia applications
  • Objects of reference
  • Photos, pictures and symbols
  • Intensive interaction
  • Sound and smell
  • Music
  • Communication books / passports
  • Person centred planning and communication


Full day

meeting standards

CARE CERTIFICATE In particular, aims to help meet the knowledge required to meet outcomes of standards: 4, 5 & 6

FUNDAMENTAL STANDARDS (CQC) In particular the course will enable the provider to help staff from the service demonstrate training has taken place around; Regulations 9 & 10

CARE ACT 2014 GUIDANCE More specifically enables providers and their staff to understand their duties under sections 1 & 10 of the Act (and their subsections)

MENTAL CAPACITY ACT 2005 – this subject area is woven into presentation and discussion as required during course delivery.

Please note: As far as reasonably possible we have indicated the standards covered.

to book your place on this course